Return & Refund Policy
Our Commitment
At LUMOORA, your satisfaction is our priority. If something is not right with your order, we are here to make it right.
Eligibility for Returns
We accept returns under the following conditions:
- The item received is damaged or defective
- You received the wrong product
- The item is unused, unopened, and in its original packaging
- The return request is made within 7 days of delivery
Non-Returnable Items
The following items cannot be returned due to hygiene and safety reasons:
- Opened or used personal care and skincare products
- Items without original packaging
- Products purchased during a sale or promotional offer
- Items damaged due to misuse or improper storage
How to Request a Return
- Contact us within 7 days of receiving your order
- WhatsApp us at 03305662233 with your order details and a clear photo of the issue
- Our team will review your request within 1–2 business days
- If approved, we will arrange a pickup or guide you through the return process
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days
- Refund will be issued via bank transfer or EasyPaisa/JazzCash — whichever is convenient for you
- Original shipping charges are non-refundable
If rejected:
- We will clearly explain the reason and return the item to you
Exchange Policy
If you would prefer an exchange over a refund, we are happy to arrange that subject to product availability. Please mention your preference when contacting us.
Damaged in Transit
If your order arrives visibly damaged, please:
- Take photos or a video immediately upon receiving
- Do not open or use the product
- Contact us within 24 hours of delivery via WhatsApp
We will prioritize your case and resolve it as quickly as possible.
Contact Us
📱 WhatsApp: 03305662233
📧 lumoora.pk@gmail.com
📍 Pakistan — Nationwide