Privacy Policy

1. Introduction

Welcome to LUMOORA. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

By using our website or placing an order with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you shop with us or contact us, we may collect the following information:

  • Full name
  • Phone number
  • Delivery address
  • Email address
  • Order details and purchase history
  • WhatsApp chat history (for order support)

We do not collect any sensitive financial information. Payments are handled through trusted third-party platforms.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and updates
  • Respond to your queries and provide customer support
  • Improve our products and services
  • Send occasional promotions (only if you have opted in)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Share Your Information

Your information may only be shared with:

  • Courier/delivery partners — to deliver your order to your address
  • Payment platforms — to process transactions securely

All partners are required to keep your information confidential.

5. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely and accessed only by authorized team members.

However, please note that no method of data transmission over the internet is 100% secure. We do our best to protect your information but cannot guarantee absolute security.

6. Cookies

Our website may use basic cookies to improve your browsing experience, remember your cart, and understand how customers use our site. You can disable cookies in your browser settings at any time.

7. Third-Party Links

Our website or social media may contain links to third-party websites (such as Instagram or Facebook). We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct or delete your information
  • Opt out of promotional messages at any time

To exercise any of these rights, contact us at:
📧 lumoora.pk@gmail.com
📱 WhatsApp: 03305662233

9. Children's Privacy

LUMOORA does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out:

📧 Email: lumoora.pk@gmail.com
📱 WhatsApp: 03305662233