FAQs
Do you ship all across Pakistan?
Yes! LUMOORA ships nationwide across Pakistan. Whether you're in Karachi, Lahore, Islamabad, or a smaller city, we've got you covered. Delivery times may vary by location.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your city. Major cities like Karachi, Lahore, and Islamabad typically receive orders faster. You'll receive a confirmation once your order is dispatched.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery across Pakistan. You can also pay via bank transfer or online payment methods at checkout. We want to make the process as easy as possible for you.
How can I track my order?
Once your order is shipped, we'll send you a tracking number via WhatsApp or email. You can use that to follow your parcel's journey. For any updates, feel free to reach us on WhatsApp: 03305662233.
PRODUCTS
Are LUMOORA products safe for all skin types?
Yes! Our products are formulated to be gentle and suitable for all skin types, including sensitive skin. Each product page lists the key ingredients so you always know what you're putting on your skin. If you have a specific concern, feel free to contact us before purchasing.
Are your products dermatologically tested?
We carefully curate our products with safety and quality as top priorities. All items in our range are selected based on their formulation standards and suitability for Pakistani skin types and climate conditions.
Do you have separate products for boys and girls?
We carry products for everyone — boys, girls, and anyone looking to start or level up their personal care routine. Some products are gender-specific (like our feminine hygiene range), while others are designed for all genders. Check each product listing for details.
SKINCARE
I'm a beginner. Where should I start with skincare?
Start simple! A basic routine of cleanser, moisturizer, and sunscreen is all you need to begin. LUMOORA's beginner-friendly range is designed exactly for this — no confusion, no overwhelming steps. Message us on WhatsApp and we'll help you pick the right products for your skin.
Are your products suitable for Pakistan's hot and humid climate?
Absolutely. Every product at LUMOORA is curated keeping Pakistan's climate in mind — the heat, humidity, and sun exposure. We avoid heavy, greasy formulas that don't work well in our weather and focus on lightweight, effective solutions.
Can boys use skincare products too?
100% yes. Skincare has no gender. LUMOORA believes every person deserves clean, healthy skin. We actively encourage boys to take care of themselves — whether it's a basic routine or targeted solutions for acne, oiliness, or sun damage.
HYGIENE
Why does LUMOORA focus on feminine hygiene?
Because it matters — and it's too often ignored. Millions of girls in Pakistan lack access to quality hygiene products that are safe, affordable, and designed with their needs in mind. LUMOORA is here to change that by normalizing these conversations and making reliable products accessible.
Are your hygiene products free from harmful chemicals?
Yes. We prioritize products that are gentle, safe, and free from unnecessarily harsh ingredients. We are transparent about what goes into our products because we believe you have the right to know what you're using on your body.
RETURNS & REFUNDS
What is your return policy?
If your order arrives damaged, incorrect, or defective, we'll make it right. Please contact us within 48 hours of receiving your order with a photo of the issue via WhatsApp or email. Due to the nature of personal care products, we do not accept returns on opened items unless there is a quality issue.
What if I received the wrong product?
We apologize for any mix-up! Please reach out to us immediately on WhatsApp (03305662233) or email us at lumoora.pk@gmail.com with your order details and a photo. We will resolve it as quickly as possible.
Still have questions?
We're always here to help.
📱 WhatsApp: 03305662233
📧 Email: lumoora.pk@gmail.com